Toshiba 400 GB USB 2.0 Portable External Hard Drive HDDR400E03X
by Toshiba
List Price:
Our Price: $94.99
You Save: $35.00 (27%)
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Buy Used: from $65.00 (click here)
Category: CE
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Digital Photo Product Details
Manufacturer: ToshibaFormat: CD
Platform: Windows
Model: HDDR400E03X
Product features:
- 400 GB USB 2.0 Portable External Hard Drive
- Small Size Saves Desktop Space
- Plug and Play, Ready to Go Out of the Box
- Easy to Use Windows and Mac Software
- Internal Shock Sensor and Ramp Loading Technology to Help Protect Your Drive
- Microsoft Windows XP Home Edition FULL VERSION with SP2
- Built E-PHD-SHS Hoodie Hard Drive Case (Soho Stripe)
- Quicken Deluxe 2010
- Kaspersky Antivirus 2010 1-User
- Adobe Photoshop Elements 8
Digital Cameras Photo Reviews of Toshiba 400 GB USB 2.0 Portable External Hard Drive HDDR400E03X
Customer Review: Nice drive before it failed - TERRIBLE SUPPORT from Toshiba.
Summary: 1 Stars
I've owned this drive for about 18 months. Used it rarely, only for backups. It's never been dropped etc. When I connect it to a PC, it says it can't be recognized all of a sudden. I imagine the drive itself is fine, but the interface board is probably bad.
Anyway, I go to Toshiba's site expecting to find a place where I can enter the serial # and check the warranty info as well as request an RMA right there. Nope. I call the phone number on Toshiba's site and get transferred to another dept once I explain my needs. The second dept gives me a number to call on Monday since they're open 8 - 5 M-F. I call that number and the rep answers in a not so clear voice that I need to call another number. Mind you, none of the numbers beyond the 1st are 800 numbers. They're all area code specific. I finally call the 4th number and the rep takes my E-mail address over the phone which is always fun and tells me I should receive a RMA form shortly. I can't comment on whether or not I will receive the form at this point or what the form will require me to do to get my replacement, but based on my experience I'm already at 1 star so I don't think it matters much.
I'm giving this drive 1 star due to reliability issues and having the worst return process I've ever experienced for a hard drive. I've probably returned 5 hard drives under warranty and never before had to call anyone. It was all done through the manufacturer's website.
Description of Toshiba 400 GB USB 2.0 Portable External Hard Drive HDDR400E03X
The Storage You Need. Toshibas external hard drives are a hassle free, simple and easy solution to all your backup needs. Our drives help take the mystery out of backing up you most precious digital memories by combining our most reliable hard drive technology with easy to use backup software. Our drives are USB powered and include an internal shock sensor and ramp loading technology to help keep your drive safe and your data mobile. Ready to go out of the box and certified to work with Windows XP and Vista as well as Mac OS 10.3.9 or later.Digital Cameras & Photo Categories
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